Submit Withdrawal Request
To request a cancellation, return, or refund, please complete the withdrawal form below. We also recommend reviewing our Return & Refund Policy before submitting your request.
Return & refund
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To start a return, you can fill out the form above
Return Conditions :
Return Period
You have 30 days from the date of receiving your order to return your items.
Item Condition
Items must be returned in their original condition, meaning they should be unused, intact, and ideally in their original packaging. Any item returned that shows signs of wear or damage may not qualify for a refund.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Please note that custom items (goods made to your specifications or clearly personalized) are not eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Right of Withdrawal
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without a justification. As per our store policy, we extend this period to 30 days for your convenience.
Return Shipping Fees
At WALLPOSTER, we cover the cost of return shipping. Once your return request is approved, we will provide a prepaid shipping label to make the process as easy as possible.
Return Process
To initiate a return, please fill out the form at the top of this page.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If your return is accepted, your entire order will be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wallposterfr@gmail.com.
Contact Us
For any additional questions or return inquiries, don’t hesitate to reach out to WALLPOSTER customer service at hello@wallposter.store.
Please provide your name, email address, phone number, order number, and don’t forget to specify the reason for the return or refund.